Privacy Policy

Zeltix Digital Ltd
Last Updated: 4th April 2025

At Zeltix Digital Ltd ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and share personal information in connection with our marketing services and website (zeltixdigital.co.uk). It applies to clients, website visitors, and individuals whose data we process on behalf of clients.

Who We Are

Zeltix Digital Ltd is a marketing company registered in [England and Wales/Scotland/Northern Ireland] with company number [insert number]. Our registered office is [insert address]. We are the data controller for personal data processed under this policy, unless we are acting as a data processor for a client (see Section 7).

Personal Data We Collect

We may collect and process the following types of personal data:

Contact Information: Name, email address, phone number, and postal address (e.g., when you contact us or engage our services).
Business Information: Job title, company name, and related details provided by clients or prospects.
Website Usage Data: IP address, browser type, device information, and pages visited (via cookies—see Section 9).
Marketing Data: Preferences, responses to campaigns, and data provided for marketing purposes (e.g., email lists).
Client-Provided Data: Personal data you share with us to perform services (e.g., customer lists for campaigns).

How We Collect Data

We collect personal data:

Directly from you (e.g., via forms, emails, or contracts).
Automatically through our website (e.g., cookies, analytics tools).
From third parties (e.g., clients providing data for marketing services, or public sources like social media).

How We Use Your Data

We use personal data for the following purposes:

To provide and manage our marketing services (e.g., campaign execution, client communication).
To respond to inquiries and communicate with you.
To improve our website and services (e.g., analytics).
To comply with legal obligations (e.g., tax records, data protection laws).
To send marketing communications (with your consent, where required).

Legal Basis for Processing

We process personal data based on:

Contract: To fulfill our agreements with clients (e.g., delivering services).
Legitimate Interests: For business purposes like improving services or marketing (where it doesn’t override your rights).
Consent: Where you opt in (e.g., newsletters). You can withdraw consent anytime by contacting us.
Legal Obligation: To comply with laws (e.g., record-keeping).

Sharing Your Data

We may share personal data with:

Service Providers: Third parties like hosting providers, analytics tools, or ad platforms (e.g., Google) acting as processors.
Clients: Where we process data on their behalf (e.g., campaign results).
Legal Authorities: If required by law or to protect our rights.
We ensure third parties comply with data protection standards via contracts.

Data Processor Role

When acting as a data processor (e.g., managing client customer lists), we process personal data only as instructed by the client (the data controller) and in line with a data processing agreement.

8. Data Retention

We retain personal data only as long as necessary:

Client data: For the duration of our contract plus [e.g., 6] years for legal/tax purposes.
Website data: [e.g., 12] months for analytics, unless otherwise required.
Marketing data: Until you unsubscribe or it’s no longer relevant.
Data is securely deleted or anonymized when no longer needed.

Cookies and Tracking

Our website uses cookies to enhance user experience and analyze traffic. These include:

Essential Cookies: For site functionality.
Analytics Cookies: To track usage (e.g., Google Analytics).
Marketing Cookies: For targeted ads (if applicable).
You can manage preferences via your browser or our cookie banner. See our [Cookie Policy, if separate] for details.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data (via a Subject Access Request).
Correct inaccurate data.
Erase data (where applicable).
Restrict or object to processing.
Data portability (to receive data in a usable format).
Withdraw consent (if processing is consent-based).
To exercise these rights, contact us at [insert email]. We’ll respond within one month. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Data Security

We use appropriate technical and organizational measures (e.g., encryption, access controls) to protect your data from unauthorized access, loss, or misuse. However, no online system is 100% secure.

International Transfers

If we transfer data outside the UK (e.g., to US-based tools), we ensure safeguards like Standard Contractual Clauses or adequacy decisions are in place to protect your rights.

Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices—please review their policies.

14. Updates to This Policy

We may update this Privacy Policy. Changes will be posted here with the updated date. Continued use of our services after changes implies acceptance.

If you have questions about these Terms and Conditions, please contact us at:

Email:

info@zeltixdigital.co.uk

Address:

85 Great Portland Street

First Floor

London

W1W 7LT